Return & Refund Policy

Order Cancelltion

To cancel a placed order, please contact us at vip@cycrown.com before the order ships out. Submitting a cancellation request before order ship out will not guarantee a cancellation success. Customers will receive an email confirmation if the order is successfully canceled.

We will not be able to cancel the order once it has shipped out. Please wait for the order to deliver and contact us for a return label within 14 days of delivery. Rejecting an shipped out order or failing to follow the return procedure might cause item loss in transit or reject by warehouse due to no return registration which might lead to ineligibility of refund or replacement. 

After we have received your return package and confirmed that the package is complete and the product is unused and in good condition. Please note there will be a restocking fee of $100 (per bike unit) deducted from the final refund.

Return & Refund 

Return & Refund Terms for Bikes

1.Customers are allowed to submit a return request within 14 days of delivery via vip@cycrown.com. Return request submitted 14 days after the delivery date will not be approved. 

2.The ebike must be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, pedals, bell, front & rear reflectors, headlight, user manual, quick start guide etc.)

3. To return an ebike that is not defective or damaged out of the box, you must contact Cycrown within 14 days of your receipt of the ebike. A restocking is subject to charge. 

• • For new and unused bikes, C$150 restocking fee will be deducted from the final refund. Bikes must have o miles on the LCD screen to be considered new and unused.
  • For used bikes , a 20% of the total order amount will be deducted from the final refund.    Bikes must have less than 10 miles on the LCD screen

4. If any accessories and gifts included with the product are missing,a fee will be deducted.Missing keys will result in a $50 surcharge.

Return Process for Bikes

Customers must receive prior authorization and a prepaid return shipping label from CYCROWN. Best to return with the original package but other boxes will also be acceptable.

To initiate a return, email us at vip@cycrown.com with [RETURN REQUEST] and your order number in the title for faster processing. Please ship all approved returns using the shipping label provided during the return merchandise authorization process. 

Pre-order/Backorder Cancellations.Our  backorder process is for ebikes that have already been available but are temorarily out of stock.For all pre-orders and back orders,your credit/debit card will be charged immediatly.There will be no delay in payment collection,regardless of when the item is expected to ship.           

Accessory and Replacement Parts.Any purchase of accessories or receipt of a  replacement part under the Limited Warranty shall be eligible for return within 30  days of receipt. Returned accessories and/or replacement parts must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must  be sealed and unopened in the same packaging and condition in which the  customer received it. Customers will be responsible for paying for shipping both  ways.

Non-returnable/non-refundable items.Batteries, gift cards and gifted orders  shall not be returnable except in EXTREME cases of breakage/malfunction covered  by our  warranty. These cases must receive approval for return from the company.  “Built  and Delivered” fees are nonrefundable

Non-returnable Items Include, But are not limited to

1.Product from Unauthorized Reseller/Individual;

2.Damaged item caused by human factors;

3.Gift cards

Note: Please DO NOT ship back the item before we approved the request. Please contact us through the Email address or phone number if you want to start a return.

REFUND

Once our warehouse receives the returned product(s) and meets our return conditions,any applicable fees will be deducted, and the remaining refund will be credited back to original payment account.

The refund will be processed within 5 business days after the returned product(s)  has been inspected at our warehouse and will be credited back to original account.Delays may occur due to the different fund transfer procedures in different financial institutions.Please contact us at vip@cycrown.com for further assistance.